We hope that you are delighted with your purchase. However, if you wish to return part or all of your order, you can do so within 30 days. Please send an email to support@sfdistributions.com, and we will send you a return label. The costs of the return label will be deducted from your refund.

Items and their packaging must be returned in their original re-saleable condition. Once we have received your returns the item and packaging will be assessed and if in re-saleable condition, we will issue a refund to your original method of payment within 30 days. If the items are not in their original re-saleable condition we will deduct a discretionary percentage of the cost to allow for the deterioration of the product and will refund a proportion on the price you paid.

Please ensure you pack your item back in its original shipping box and packaging, or in an alternative shipping box and packaging with equivalent protection to ensure the item arrives undamaged. Do not return the item just in its retail packaging.

This returns service is only for items bought directly from www.newgateworld.eu.

We are really sorry to hear you have an issue and will try to resolve it for you as soon as possible.

If we cannot resolve your issue remotely we will issue an RMA number and email you a GLS label so you return the item easily and free of charge. Please note that this procedure is only for items purchased online directly from Newgate World.

Many thanks for your time and again, apologies for the issue.

Customer Services
Newgate World